CHC provides unmatched helicopter services that enable our customers to reach beyond – to work in remote and challenging destinations that limit others – and come home safely. We are dedicated to our purpose of getting our customers where they need to be, when they need to be there, anywhere in the world – safely and reliably. All you have to do is get on board!

At CHC, we pride ourselves on our values and culture:
Accountability: Take pride and ownership of our actions and results.
Collaboration: Working together with transparency and trust to drive continuous improvement.
Care: Creating a safe and sustainable environment for all.
Integrity: Doing what's right and fostering a culture of respect.
Excellence: Prioritizing quality services and setting industry standards.

Customer Support

📍 Sola (Stavanger), Norway | 🕒 Full-time | Permanent

 

 

Role Summary

CHC Helicopter Service AS is seeking a proactive and customer-focused Customer Support candidate to join our Operations Control Centre (OCC) team based at Sola.

 

The Customer Support role plays a key role in planning and coordinating flight operations, facilitating communication between internal departments, and maintaining close customer relationships. This position is ideal for a versatile and proactive professional who thrives in a dynamic operational environment with a strong focus on safety, service excellence, and operational efficiency.

 

As part of the recruitment process, shortlisted candidates will be required to complete personality and aptitude assessments.

Key Responsibilities

• Deliver high-quality customer service and act as a primary point of contact for clients.
• Plan, coordinate, monitor, and control the daily flight programme, ensuring the highest standards of safety and punctuality.
• Maintain effective communication and coordination across operational departments.
• Contribute actively to process, system, and operational improvements.
• Support fleet and crew utilisation and optimisation.
• Participate in customer meetings during both implementation and operational phases, as required.
• Perform other duties relevant to the role and area of responsibility.

Qualifications, Skills & Attributes

Required Qualifications

• Higher education in a relevant field such as Business Administration, Aviation, Logistics, or a related discipline. Extensive relevant industry experience may compensate for a lack of formal qualifications.
• Minimum 3-5 years of experience in logistics, operations, or a similar coordinating role.

 

Desirable

• Experience within the aviation industry is an advantage.

 

Skills

• Excellent verbal and written communication skills in both Norwegian and English.
• Strong computer literacy, including proficiency in Microsoft Office applications.
• Ability to build and maintain effective customer and stakeholder relationships.

 

Personal Attributes

• Strong ability to prioritise tasks, meet deadlines, and perform effectively under pressure.
• Collaborative team player with excellent interpersonal skills.
• Proactive, accountable, and committed to transparency.
• Adaptable and comfortable working in a fast-paced operational environment.
• Strong analytical, problem-solving, and decision-making capabilities.

 

 

Eligibility

Applicants must have the legal right to work in Norway and meet any clearance requirements relevant to the role.

 

 

⚠️ Important

All CVs and application responses must be submitted in English. Applications not in English will not be considered.

 

Application deadline: Sunday, 23^rd August.

 

 

Contact

For further information regarding this position, please contact:

• Espen Klingan, Contracts Operation Manager: +47 920 34 698
• Trine Fredriksen, OCC Supervisor: +47 980 17 053

 

 

Recruitment Process

We may commence interviews or close applications prior to the advertised closing date if suitable candidates are identified. We therefore encourage applicants to apply as early as possible.

 

Only shortlisted candidates will be contacted. If you do not hear from us following the closing date, please consider that your application has been unsuccessful on this occasion. We thank you for your interest and wish you every success in your future career endeavours.

 

 

Recruitment Agencies

We manage this vacancy directly and do not engage recruitment agencies for this role.

 

We kindly request that agencies do not contact us in relation to this position or submit unsolicited candidate CVs. Any CVs submitted without prior written agreement will be treated as direct applications, and no agency fees will be payable. Thank you for your understanding.