CHC provides unmatched helicopter services that enable our customers to reach beyond – to work in remote and challenging destinations that limit others – and come home safely. We are dedicated to our purpose of getting our customers where they need to be, when they need to be there, anywhere in the world – safely and reliably. All you have to do is get on board!

At CHC, we pride ourselves on our values and culture:
Accountability: Take pride and ownership of our actions and results.
Collaboration: Working together with transparency and trust to drive continuous improvement.
Care: Creating a safe and sustainable environment for all.
Integrity: Doing what's right and fostering a culture of respect.
Excellence: Prioritizing quality services and setting industry standards.

Join our dynamic team at CHC Helicopter as a Technical Support Analyst in the AMOS Competence Center. You will be instrumental in optimizing AMOS operations, providing expert support, and ensuring the software aligns with our business needs.

Application Support: Be the go-to expert for AMOS users, offering hands-on support to resolve technical issues and address software queries.

 

System Optimization Innovation: Engage with IT and business teams to foster innovation and elevate systems, spearheading process enhancements for peak performance.

 

User Training: Develop and deliver training programs for end-users to ensure effective utilization of AMOS.

 

Documentation: Maintain comprehensive documentation of support processes, system configurations, and user guides.

 

Compliance: Ensure that the AMOS system complies with industry regulations and company policies.

 

Incident Management: Track and manage incidents and service requests, ensuring timely resolution and communication with stakeholders.

 

Collaboration: Liaise with software vendors, IT teams, and business units to coordinate system updates, upgrades, and patches.

• International travel as required (25%)
• In person facilitation of training required
• May perform other duties

EDUCATION:

• Bachelor’s degree in information technology, or equivalent experience in AMOS application support roles.

 

EXPERIENCE:

• Minimum of 3-5 years of hands-on experience in supporting AMOS systems
• Showcasing proficiency in AMOS SQL report design is highly desirable.
• Proficiency in AMOS or similar aviation maintenance software, strong troubleshooting and problem-solving skills.
• Demonstrated ability to build strong relationships with internal and external stakeholders through excellent communication and interpersonal skills.
• Analytical thinker; detail- and process oriented.
• Self-motivated and results oriented with a focus on quality.
• Excellent listening, verbal and written communication, and presentation skills
• Excellent collaborative problem-solving skills with an ability to implement solutions.
• Ability to lead in a rapidly evolving and dynamic environment.
• Demonstrated team player with excellent interpersonal skills.

 

Demonstrated success in alignment with CHC Values:

• Accountability – Taking pride and ownership of our actions and results.
• Collaboration – Working together with transparency and trust to drive continuous improvement.
• Care – Cultivate a safe and sustainable environment for all.
• Integrity – Doing what’s right and fostering a culture of respect.
• Excellence - Focused on delivering quality services and setting industry standards.