CHC Helicopter

Technician Representative

Job Locations UK-Oxfordshire-Benson
Posted Date 3 months ago(3/12/2021 4:07 AM)
Requisition ID
# of Openings
Aircraft Maintenance Operations

Reach Beyond!

CHC provides unmatched helicopter services that enable our customers to reach beyond – to work in remote and challenging destinations that limit others – and come home safely. We are dedicated to our purpose of getting our customers where they need to be, when they need to be there, anywhere in the world – safely and reliably. All you have to do is get on board!

At CHC, we pride ourselves on our values and culture:
Simplicity: Finding the most efficient way in everything we do
Agility: Moving quickly and decisively
Collaboration: Working together with candor and transparency
Innovation: Creating solutions and leading change
Ownership: Working with passion and doing what needs to be done

Role Summary

Heli-One is seeking a Technical Support Representative for one of our UK based Customer . This position is a regular full time position permanently based in Oxfordshire UK at customer’s facility; Benson Airfield. Employer CHC Scotia.


The Technical Support Representative will act as representatives for Heli-One (Norway) AS, and maintain customer relations, including technical advice and support in cooperation with Heli-One on-site Customer Support representative..


This is a key position within the team and requires strong service delivery focus.

Key Responsibilities



Responsibilities are:


  • Provide technical advice and support service on the Makila Engine
  • Be part of a 24/7 on call duty for technical advice and support
  • Conduct and participate in training of customers personnel as required
  • Give the customer on-hand assistance in technical related issues
  • Have direct contact with the various Heli-One departments, i.e. workshops and customer support
  • Contact with customers on a daily basis
  • Prepare and secure deliveries in accordance with customers maintenance plan
  • Conduct receiving control
  • Picking parts from local stock for delivery to customer
  • Perform logistic activities, hereunder warehousing and inventory control
  • Make assets ready for shipping by packing and dispatch control
  • Updating of documents, such as log cards
  • Assist Customer Support Office (CSO) with info for Supply profiles with monthly, quarterly reports /KPI`s
  • Perform tool control (Heli-One Property)at the base and eventually loaned to customer
  • Be back up for the CSO as required
  • Reporting
  • Attend meetings as required
  • International travel may be required
  • May perform other duties as assigned

Qualifications, Skills & Attributes

  • Technical background, including Makila engines maintenance experience.
  • Preferably, experience in customer service, supply chain or planning function.
  • Service minded, and able to perform under pressure in a hectic environment.
  • Knowledge in ERP systems  office programs.
  • Excellent communication and cooperation skills.
  • Excellent language skills (English)
  • Accurate, structured and independent.
  • Ability to adjust.


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